Privacy Policy

The Purpose of processing Client Data

In order for me to be able to provide professional treatments, I need to gather and retain potentially sensitive information about your health. This information is only used for advising the treatments which I offer, and associated recommendations concerning aspects of health and wellbeing which I may offer to you. Basic contact information is also recorded via email, phone and other means of electronic contact. This is only used for the purposes of booking and maintaining appointments.

Lawful Basis for holding and using Client Information

As a member of the Federation of Holistic Therapists (FHT), I abide by the Code of Practice and Ethics for this organisation. The lawful basis under which I hold and use your information is for my legitimate interests requirement to retain the information in order to provide you with the best possible treatment options and advice.

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is for me to fulfil my role as a health care practitioner.

What information I hold and what I do with it

In order for me to be able to provide professional treatments, I will need to ask for and keep information about your health. I will only use this for informing the treatments that I offer, and any advice I give as a result of your treatment. The information to be held is:

  • Your name and age
  • Your contact details
  • Medical history and other health-related information (which I will take from you at first consultation)
  • Treatment details and related notes (which I will take after each consultation)
    I will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary and getting your explicit consent.
Our Website

Every time you connect to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e. automatically recording email addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.


We use a number of different cookies on our site. All of which are only used to enhance your experience on our site. If you do not know what cookies are or how to control or delete them then we recommend you visit the About Cookies website for detailed guidance.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called Incognito in Chrome, InPrivate for Internet Explorer, Private Browsing in Firefox and Safari).

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards in its analytics service.

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site, which allow visitors to share content onto social networks. In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information.

Links to third party sites

Our website will from time to time contain links to third-party websites. If you follow these links please be aware that Canolfan Seren is not responsible for these third-party websites which will have their own privacy policies.

How Long I Retain Your Information for

I will keep your information for the following periods:

  • Claims occurring insurance: for which I am required to keep my records for 10 years after the last treatment
  • Law regarding children’s records: for which I am required to keep my records for 10 years following the childs 16th birthday.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

Your Rights

Here are just some of the rights that GDPR gives you:

  • The right to be informed: 
    To know how your information will be held and used (this notice).
  • The right of access: 
    To see our records of your personal information, so you know what is held about you and can verify it.
  • The right to rectification: 
    To ask us to make changes to your personal information if it is incorrect or incomplete.
  • The right to erasure (also called “the right to be forgotten”): 
    You can ask for all information held on you to be erased.

More information on the rights which GDPR gives you visit the Information Commissioner's Office (ICO) website

Therapist’s Rights

Please note:

  • if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you  
  • Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

Finally, should you wish to make any requests relating to your data, please contact me using the details found on the contact page.

Canolfan Seren

Rhos Y Garth, Llanon, SY23 5NN